Privacy Policy

1 What Information Do We Collect?

In Short: We collect personal information you voluntarily provide when requesting a quote, booking a service, or contacting us.

We collect personal information that you voluntarily provide when you express an interest in our services, use our website, or contact us directly. This may include:

• Full name
• Email address
• Phone number (including mobile number for SMS communications)
• Service address
• Service preferences and notes (e.g., pet stains, room details)

Information automatically collected: When you visit our website, we automatically collect certain technical information such as your IP address, browser type, device characteristics, operating system, and information about how you use our site. This information is used to maintain security and for internal analytics. We also collect information through cookies and similar tracking technologies.

2 How Do We Use Your Information?

In Short: We use your information to provide services, communicate about quotes and appointments, and — with your consent — send marketing communications.

• To deliver our services — scheduling, confirming, and following up on cleaning appointments.
• To send quotes and estimates — responding to your requests via phone, email, or text message.
• To send appointment reminders — notifying you of upcoming appointments via phone, email, or SMS.
• To send marketing communications — with your consent, sending promotional offers and service tips. You may opt out at any time.
• To improve our services — understanding how customers use our website and services.
• To comply with legal obligations — protecting the rights, property, and safety of our business and customers.

4 Will Your Information Be Shared With Anyone?

In Short: We only share information with your consent, to comply with laws, to provide services, or to protect your rights.

We may process or share your data based on the following legal bases:

• Consent: Where you have given us specific consent for a specific purpose.
• Legitimate Interests: When reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: To fulfill the terms of a service agreement with you.
• Legal Obligations: Where required by applicable law, governmental request, court order, or legal process.
• Vital Interests: Where necessary to investigate suspected fraud or threats to safety.

5 Who Will Your Information Be Shared With?

In Short: We share information only with service providers who help us operate our business, and never for third-party marketing purposes.

• Service Providers. Third-party vendors who perform services on our behalf, such as our CRM platform (GoHighLevel), scheduling software (The Customer Factor), email delivery services, and web hosting. These providers are contractually obligated to keep your information confidential.
• Analytics Services. Tools such as Google Analytics, used to understand website traffic and improve our services.
• Google Maps APIs. For location-based features on our website. See Google’s Privacy Policy.
• Business Transfers. In connection with any merger, sale, or acquisition of our business.

We do not sell, rent, or trade your personal information — including your phone number — to any third party for marketing purposes.

6 Do We Use Cookies and Tracking Technologies?

In Short: Yes. We use cookies and similar technologies to improve your experience on our website.

We may use cookies, web beacons, and pixels to access or store information. These help us remember preferences, analyze traffic, and deliver a better experience. You can set your browser to refuse cookies, though this may affect some website functionality.

We use Google Analytics and Google Tag Manager to understand site traffic. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

7 How Long Do We Keep Your Information?

In Short: We keep your information only as long as necessary to fulfill the purposes in this notice or as required by law.

We generally retain customer records for up to two (2) years following your last interaction with us, unless a longer period is required by law. When we have no ongoing legitimate need to process your information, we will delete or anonymize it.

8 How Do We Keep Your Information Safe?

In Short: We implement organizational and technical security measures to protect your personal information.

We have implemented appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission over the internet or storage technology can be guaranteed to be 100% secure. You should only access our website within a secure environment, and any transmission of personal information is at your own risk.

9 Do We Collect Information from Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

By using our website, you represent that you are at least 18 years old. If we learn that we have collected personal information from a child under 18, we will delete it promptly. Please contact us at wayne@prodryfloorcare.com if you become aware of any such data.

10 What Are Your Privacy Rights?

In Short: You may review, correct, or request deletion of your personal information, and opt out of marketing or SMS communications at any time.

• Right to Access — Request a copy of the personal information we hold about you.
• Right to Correction — Request that we correct inaccurate or incomplete information.
• Right to Deletion — Request that we delete your personal information, subject to legal exceptions.
• Right to Opt Out of Marketing Emails — Use the unsubscribe link in any marketing email or email us directly.
• Right to Opt Out of SMS — Reply STOP to any text message, or email wayne@prodryfloorcare.com.

To exercise any of these rights, contact us using the details in Section 14. We will respond within 30 days.

11 Controls for Do-Not-Track Features

Most web browsers include a Do-Not-Track (“DNT”) feature. No uniform technology standard for recognizing DNT signals has been finalized, and we do not currently respond to DNT signals. If such a standard is adopted that we must follow, we will update this notice accordingly.

12 Do California Residents Have Specific Privacy Rights?

In Short: Yes. California residents have specific rights under the CCPA regarding their personal information.

Under the California Consumer Privacy Act (CCPA), California residents have the right to know what personal information we collect, request deletion, opt out of the sale of personal information, and be free from discrimination for exercising these rights.

Personal information categories collected in the past 12 months:

ProDry Floor Care has not sold and will not sell any personal information to third parties for business or commercial purposes.

To exercise your California privacy rights, email wayne@prodryfloorcare.com. We will respond to verified requests within 45 days as required by law.

13 Do We Make Updates to This Notice?

In Short: Yes, we update this notice as necessary to stay compliant with relevant laws and reflect changes in our practices.

We may update this privacy notice from time to time. The “Last Updated” date at the top of this page will reflect any changes. Material changes may be communicated by posting a notice on our website or by directly notifying you. We encourage you to review this notice periodically.

14 How Can You Contact Us About This Notice?

If you have questions, concerns, or requests related to this privacy notice — including requests to opt out of SMS communications — please contact us: